Terms of Service

Welcome to Shining Hub. By creating an account, booking a service, or otherwise using the Shining Hub mobile application or website (the "Service"), you agree to be bound by these Terms & Conditions. Please read them carefully. 1. About Us Shining Hub provides on-demand home services in the United Arab Emirates, including home cleaning, deep cleaning and furniture cleaning, delivered by trained service professionals. 2. Eligibility & Account You must be at least 18 years old and provide a valid UAE mobile number to register. You are responsible for keeping your account and verification code secure and for all activity that occurs under your account. 3. Bookings A booking is a request for service at the date, time and address you select. Bookings are subject to professional availability and are confirmed once you receive a confirmation. We will make reasonable efforts to honour your preferred time slot. 4. Pricing & Payment All prices are shown in UAE Dirhams (AED) and are inclusive of any applicable service fee. Prices do not include VAT. Payment is collected using a debit/credit card, supported wallets, Shining Hub wallet credit, or other methods made available at checkout. The session amount may be reserved on your card and charged once the service is completed. 5. Shining Hub Wallet & Credit Packages Wallet credit and credit packages can be used towards eligible services with no minimum spend, unless stated otherwise. Credit packages are non-refundable for cash, are valid for the stated validity period, and any bonus credit is forfeited on expiry. Credit cannot be transferred between accounts except via official Shining Hub gift cards. 6. Cancellations, Rescheduling & Refunds You may cancel or reschedule a booking from the app. Cancellations made within the free-cancellation window shown at checkout and on your booking are eligible for a full refund — to your original card via your bank, or as wallet credit if paid by wallet. Cancellations made after that window, and no-shows, are not eligible for a refund. Card refunds may take a few business days to appear on your statement depending on your bank. See our Refund Policy for details. 7. Your Responsibilities You agree to provide safe and reasonable access to the service address, a working water and power supply where required, and accurate booking information. Please secure valuables and fragile items. Inform us in advance of pets, hazards or any special access instructions. 8. Service Quality If you are not satisfied with a completed service, please contact our support team within 48 hours so we can investigate and, where appropriate, arrange a re-clean or suitable resolution. 9. Liability To the maximum extent permitted by law, Shining Hub's total liability for any claim relating to a service is limited to the amount paid for that service. We are not liable for pre-existing damage, normal wear and tear, or items not disclosed at the time of booking. 10. Conduct Abusive, unsafe or unlawful behaviour towards our professionals or staff is not tolerated and may result in suspension of your account. 11. Privacy We collect and process your personal data in accordance with our Privacy Policy to operate the Service, fulfil bookings and improve our services. 12. Changes to These Terms We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. 13. Governing Law These Terms are governed by the laws of the United Arab Emirates. 14. Contact Us For any questions about these Terms or your bookings, please reach us through the app's in-app support, WhatsApp, or info@shininghub.ae.